FAQs

Frequently Asked Questions - BelovedPawPrint

Ordering & Customization

Q: How do I place a custom order?
A: Select the “Custom” option and upload your pet's photo. Our artists will contact you within 24 hours to discuss the details.

Q: Can I request changes to my artwork during creation?
A: Yes! We provide work-in-progress photos and will make essential revisions until you're satisfied.

Shipping & Delivery

Q: What shipping methods do you use?
A: All artworks ship via DHL、UPS、Fedex Express.

Q: How long does delivery take?
A: Typically 5-7 business days after completion. Creation takes 1-2 weeks depending on complexity.

Q: Do you offer free shipping?
A: Yes! Worldwide shipping is included. Customers are responsible for any applicable customs fees.

Returns & Guarantee

Q: What if my artwork arrives damaged?
A: Contact us within 48 hours with photos. We'll replace it immediately (100% insured shipments).

Q: Do you accept returns?
A: Due to custom nature, we don't accept returns but guarantee perfect condition upon arrival.

Special Requests

Q: Do you offer gift wrapping?
A: Yes! Add a gift message at checkout. We'll include it discreetly with the shipment.

Q: Can I rush my order?
A: Rush service available (+30% fee). Contact us before ordering to arrange.

Still have questions?

Email us at support@belovedpawprint.com - we respond within 12 hours!