After ordering, please send your pet’s photos, name, and date.
I will sculpt your pet’s portrait based directly on the photos and send preview images for your approval before painting.

Our urns are made of hiegh-quality ceramic and Ceramic Pigments, combining durability with artistic appeal.

Yes! Every urn can be personalized with your pet’s name, dates, or a short message.

Absolutely.

Our artists will use your pet’s photo to create a lifelike portrait on the urn.

Since we are hand-painting your pet, we cannot guarantee 100% restoration. Please rest assured that our artists understand your feelings and will do their best to restore your baby as realistically as possible.

Absolutely.
You can request adjustments to pose, markings, expression, and details.
Your satisfaction is essential, and I revise until it feels true to your pet.

Each urn is fully handmade, custom urns typically take 2–5 weeks to produce and ship, but this time may increase if your image is complex.

You can refer to our size guide on each product page, or contact us with your pet’s weight for assistanc

Yes, all urns come with secure sealing options to keep ashes safe and dry.

Yes, we can create matching urn sets with similar designs or color tones.

Yes, our urns come beautifully packaged, making them a heartfelt and respectful gift.

Not at all! We can create custom urns for almost any animal. Our talented team of artists can personalize urns for rabbits, guinea pigs, birds, horses, and even fish.

Yes, we offer free worldwide shipping, except to certain restricted areas.

We use DHL, FedEx, UPS.

Shipping costs are included in the price, regardless of destination.

Delivery usually takes 7–12 business days. During major holidays, there may be slight delays, but we’ll stay in touch and monitor your shipment every step of the way.

Absolutely! BelovedPawPrint organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

We will ship to the address you provided in your order. Typically, we coordinate the delivery date with the recipient whose name you listed. If the memorial is intended as a surprise or gift, please let us know so we can accommodate that.

Since each urn is handmade and personalized, we can only accept returns for quality issues.

We want you to be completely satisfied! If you are not satisfied with the memorial you received,Please contact belovedpawprint@gmail.com

We carefully pack all pet urns in padded cardboard boxes, and they usually arrive safely. However, in rare cases, damage may occur during transport.

VERY IMPORTANT： Please open the package in front of the delivery person. If the pet urn is damaged, please follow these steps:

1. Ask the courier to write “the item is damaged/broken” or something similar on the waybill. You may keep the package after both you and the courier confirm the damage.
   
2. Take clear photos of the damaged package (all sides) and the memorial itself. Send them to us so we can handle the courier company and arrange a replacement memoral immediately.
   
3. If the courier leaves the package at your door and you cannot inspect it in person, skip step 1 and proceed directly with step 2.
   
4. Keep the damaged pet memorial and its packaging until the issue is fully resolved.

• For PayPal account holders, it may take up to 3 business days for the transaction to appear in your account.
  
• For credit card refunds, the transaction may take 7–14 business days to complete, depending on your bank’s processing times.

Use a soft cloth to gently wipe the surface; avoid water or harsh cleaning agents.

If you have placed an order, you can check the status anytime by logging into our website and visiting your Account. You can also email us anytime at belovedpawprint@gmail.com. Once your order is shipped, you will receive a tracking number via email.